Hashcode IoT Solutions (“we,” “our,” or “us”) is committed to providing high-quality products/services to our customers. This refund policy is designed to inform you of your rights and responsibilities when requesting a refund for products/services purchased from us. This policy is in accordance with the Consumer Protection Act (CPA) of South Africa.
Time Limit for Returns:
Customers have 7 days from the date of purchase to initiate a return for a refund which will exclude any shipping charges.
Eligibility:
To be eligible for a return, the item must be in its original condition, unused, and in its original packaging.
Non-returnable Items:
The following items cannot be returned:
- Spare Parts
- Downloadable software products
- Physical discs
Required Documentation:
A receipt or proof of purchase is required for all returns. Please retain your proof of purchase.
Restocking Fee:
Unopened hardware returns will be subject to a reasonable restocking fee of 15%. This fee covers expenses associated with processing returns.
Condition of Items:
We do not refund items that have been altered, damaged or are missing components unless the defect is due to our mistake.
Late Returns:
Items returned more than 7 days after delivery may not be eligible for refunds unless there are exceptional circumstances.
Refund Process:
Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7-10 business days. Alternatively, you can opt for a credit note for your next order.
Late or Missing Refunds:
If you haven’t received your refund within the specified time frame, please check your bank account and contact your bank. If the issue persists, contact us at [email protected].
Sale Items:
Only regular-priced items are eligible for refunds; sale items are not.
Exchanges:
We only replace items that are defective or damaged. Contact us at [email protected] for instructions on how and where to ship the item.
Shipping Costs:
You are responsible for shipping costs, and these costs are non-refundable.
Delivery Time for Exchanged Products:
The time it takes for your exchanged product to reach you may vary with courier companies.
Contact Us:
If you have any questions or concerns regarding our refund policy, feel free to reach out to us at [email protected].
We reserve the right to update and revise this refund policy at any time. Any changes will be posted on our website, and the revised policy will apply to all purchases made after the effective date of the change.